Privacy Policy

This website is operated by Anubha Industries Private Limited, the company behind RAI&REI, based in Surat, Gujarat, India.

What we collect

• Your name, email address, phone number and shipping address, when you place an order or subscribe to our letters.
• Your order history and preferences.
• Payment is processed securely through Shopify's checkout and our payment gateway partners. We never see or store your card details.

How we use it

• To fulfil and deliver your orders and to keep you informed about them.
• To send occasional letters from the atelier, only if you have subscribed. You can unsubscribe at any time.
• To reply when you write to us on email or WhatsApp.

Cookies and analytics

• We use Shopify's built-in analytics to understand how the site is used and to improve it.

Sharing

• Your details are shared only with the partners who make the service work: our logistics partners for delivery and our payment processor for payment. We never sell your data.

Your rights

• You may ask us at any time to show, correct or delete the personal data we hold about you. Write to hello@raiandrei.com and we will respond within 30 days.

This policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023.

Last updated: 26 July 2026